Posts Tagged ‘service’

Skype says service stabilized

December 25, 2010 Leave a comment

23 December 2010 last updated at 6: 13 pm Skype sign in screen, AFP/Getty Skype was offline for almost two days for some people. Free Internet telephone service Skype says it ‘stabilize’ its service after a two-day outage.

Set in a blog post up too late to 23 December it said handling it 90% of its volume was typical call.

Audio, video and instant messaging systems running over the Skype network normally carried out, it was said.

Skype, said the error by a “software problem” to critical parts of its network was created.

“We take outages like this seriously and apologize for the inconvenience,” said Skype CEO Tony Bates BBC News.

The company said in a blog post that you its paying customers would offer compensation in the form of call credit vouchers.

The only services links for fix were offline instant messaging and video Group calls. He said that problems offline took the service were caused by a malicious attack. It hopes to publish a more detailed explanation in the near future.

Business failure

In a previous post, the company said that the problem is caused by a number of “Supernode” error. This “Act a bit like telephone directories” that said company, transfer traffic between users.

“If you want to talk to someone and can not find your Skype app immediately (for example, because you connect from another location or another device) your computer or phone will first try to find a supernode to figure you out like to achieve,” read it.

“Under normal circumstances, there are available a large number of supernodes.” “Unfortunately, many of you offline due to a problem today were some versions of Skype, taken.”

The company said its engineers tried had to “Supernodes of mega”, to create the problem.

BBC readers Igor Hnatko, who said his company an outsourcing company in Kuala Lumpar, Malaysia, “strongly affected by the failure was”.

“It made me realize how much hold to contact my business as a solution for customers and employees VOIP technology and Skype is,” he said.

“In General, Skype service is of a very high standard, but has not existence.”

He said, “not at all Skype join its employees” have been.

“We do accounting and tax for Australian accounting firms here in Kuala Lumpur, and during this crucial time in advance, we have seen the holidays if our capacity is up 100% Skype collapse, the mildly disappointing is.”

“We have started look at some alternatives, but Skype product is a part of our business for the last five years and having to switch to an alternative provider would be difficult, but we must, as a back-up plan, who after this incident.”

Om Malik, an industry commentator and editor of website, echo his statements.

“Skype is one of the most important applications of the modern Web,” he wrote.

“There is already a hit with consumers, and in the last few years there are part of the economic fabric for startups and small companies around the world.” I’m not sure that we can understand the productivity costs this outage.

“The failure comes at a time, when Skype starts to ask businesses for your business.” If I a big business, be extremely cautious about adopting Skype for business, particularly in the light of this current failure, I would be “Mr Malik added.”

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